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Process Improvement New York State
Initiative
Power
Point
04/17/05
Mathew
Roosa, LCSW, ACSW-R, Clinical Director, Central New York Services Inc.
Todd Molfenter, Assistant Director,
Network for the Improvement of Addition
Treatment
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An Introduction to Process Improvement: Improving
Access and Retention in Chemical Dependency Treatment
Current techniques for the treatment of chemical
dependency are effective, and yet we struggle as a field, as we reach only
a portion of people in need. During a given episode of care, we also
assist only a fraction of those in treatment toward a lasting recovery.
This is because we have spent most of our resources
enhancing the content of service delivery, and have ignored the process of
service delivery. While we have developed sophisticated techniques using
motivational interviewing, cognitive behavioral therapies, and other
approaches, we have failed to fix process problems such as long waiting
lists and confusing paperwork. Recipients often quit our programs without
us having learned how they felt about the service.
A half a century ago the corporate world began to
explore process improvements. They learned that workers could make more
parts if the machines were properly placed. They learned that staff could
communicate more effectively if offices and meeting schedules were
restructured. In recent decades medicine has employed these same practices
in order to reduce patient anxiety, promote healing, and decrease
infection rates.
The NIATx Initiative
Chemical dependency providers are now discovering the critical importance
of process improvement. They are learning how to enhance access to
treatment services and how to adjust services so that recipients no longer
no-show and drop out at such high rates.
The Network for the Improvement of Addiction
Treatment (NIATx) is a collaborative project of The Robert Wood Johnson
Foundation and CSAT designed to enhance access to services and increase
client retention in services, through process improvement (www.NIATx.net).
The initiative includes the following components designed to assist
participating providers from across the country, as they work to implement
process improvement changes.
Intensive coaching
Biannual “Learning Session” conferences
Regular “Interest Circle” conference calls
Internet dialogue via a web log
Special in-person and teleconference events on various related topics
The current NIATx collaborative includes three ASAP
member agencies. These member agencies can attest to the powerful impact
that the NIATx project has had on their respective Agencies. The Learning
collaborative model has been described by these providers as an extremely
powerful approach to change and quality improvement. The Agencies report
that they have learned problem solving approaches that have not been
available in tradition chemical dependency training settings. They report
that NIATx has given them the tools to be more effective in their
missions, without requiring additional resources.
Join the Initiative by participating in a series of conference calls
and face-2-face meetings on process improvement! Email the coordinator
Mat Roosa for more information or join now.
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Mental
Health Screening Form English
& Spanish Versions
J.F.X. Carroll, Ph.D. & John J. McGinley, M.S., M.S.W., M.A. -
Project Return Foundation, Inc.
The Mental Health Screening Form-III (MHSF-III) is a two page tool, with
guidelines, designed as a rough screening device for clients seeking
admission to substance abuse treatment programs. Preliminary examination
of the instrument has shown it to be reliable and valid. The MHSF-III
continues to undergo testing and validation and may be
reproduced or copied, in entirety, without permission. Citation of the
source is appreciated. For more information contact Dr. Carroll at
Project Return.
Mental Health Screen
Form - III
Click here to see and print the form
Spanish Version
Instructions
Form
You will need Adobe Acrobat to view and print the report. Click
here if you do not have Adobe Acrobat
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